Multiplatform assistance with 24×7 online cover. Our experience across sectors means we know the different shapes technical support takes, and we size the agreement to your operation rather than to a standard package.
Service levels
- Platinum · 7×24×4
- Round-the-clock response, four-hour on-site window.
- Premier · 5×8×6
- Business-hours response, six-hour on-site window.
- Executive · 5×8×+1
- Business-hours response, next working day on site.
- Advantage
- On demand, drawn against a bank of hours.
What is covered
- Help desk and service desk
- Tier 3 escalation, including escalation to the manufacturer
- Corrective maintenance, remote and on-site
- End-user support across platforms
What it costs
From $135 / hour, billed hourly. That is a starting point, not a quote: the final scope and the final figure come out of a short conversation and go to you in writing before any work begins.
Tell us what you run.
We will tell you what it costs.
Thirty minutes on the phone is usually enough to give you a range you can take to your board.
954 681 2566
Business hours get you the person who can put a figure on it.
1500 Weston Rd, Suite 200
Weston, FL 33326
Weston, FL 33326
Broward County, Florida. Visits by appointment.
Open 24 / 7
Eastern Time. A person answers, not a queue.